---
title: "CLOVA Chatbot Custom API Example"
slug: "ai-application-service-chatbot-chatbotexample"
tags: ["CLOVA Chatbot"]
updated: 2026-09-17T09:10:00Z
published: 2026-09-17T09:10:00Z
canonical: "api-fin.ncloud-docs.com/ai-application-service-chatbot-chatbotexample"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://api-fin.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CLOVA Chatbot Custom API Example

## 개요

- CLOVA Chatbot의 다양한 응답 형식에 대해서 예제 형식을 통해 알기 쉽게 설명합니다.

## CLOVA Chatbot 응답 예시

### 기본 답변

```
{
  "version": "v2",
  "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d",
  "timestamp": 1664169457884,
  "bubbles": [
    {
      "type": "text",
      "data": {
        "description": "Chatbot Answer",
        "url": "https://ncloud.com", // optional : URL
        "urlAlias": "https://ncloud.com" // optional : URL
      },
      "information": [
        {
          "key": "chatType",
          "value": "TEXT"
        },
        {
          "key": "chatType",
          "value": "TEXT"
        },
        {
          "key": "score",
          "value": "1.0"
        },
        {
          "key": "scenarioName",
          "value": "Conversation Name"
        },
        {
          "key": "endOfBubble",
          "value": "endOfBubble"
        },
        {
          "key": "matchingType",
          "value": "exactMatch"
        },
        {
          "key": "domainCode",
          "value": "Domain Code"
        }
      ],
      "context": []
    }
  ],
  "scenario": {
    "name": "Conversation Name",
    "chatUtteranceSetId": 4929383, //Conversation ID
    "intent": []
  },
  "entities": [],
  "keywords": [],
  "conversation": {
    "scenarioName": "Conversation Name",
    "chatUtteranceSetId": 4929383, //Conversation ID
    "types": []
  },
  "normalizer": "null",
  "event": "send"
}
```

### 이미지 답변(이미지)

#### only image

```
{
  "version": "v2",
  "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d",
  "timestamp": 1664170469355,
  "bubbles": [
    {
      "type": "carousel",
      "data": {
        "cards": [
          {
            "type": "template",
            "data": {
              "cover": {
                "type": "image",
                "data": {
                  "imageUrl": "https://clovachatbot.ncloud.com/i48103278ci6f6-9f51-4d08-a947-1c8acc992629",
                  "imagePosition": "top",
                  "action": {
                    "type": "link",
                    "data": {
                      "url": "https://ncloud.com"
                    }
                  }
                }
              }
            }
          }
        ]
      }
    }
  ],
  "scenario": {
    "name": "Conversation Name",
    "chatUtteranceSetId": 4929385, // Conversation ID
    "intent": []
  },
  "entities": [],
  "keywords": [],
  "conversation": {
    "scenarioName": "Conversation Name",
    "chatUtteranceSetId": 4929385, // Conversation ID
    "types": []
  },
  "normalizer": "null",
  "event": "send"
}
```

#### image + text

```
{
  "version": "v2",
  "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d",
  "timestamp": 1664170681849,
  "bubbles": [
    {
      "type": "carousel",
      "data": {
        "cards": [
          {
            "type": "template",
            "data": {
              "cover": {
                "type": "image",
                "title": "image title",
                "data": {
                  "imageUrl": "https://clovachatbot.ncloud.com/i48103278ci6f6-9f51-4d08-a947-1c8acc992629",
                  "description": "image description"
                }
              },
              "contentTable": [
                [
                  {
                    "rowSpan": 1,
                    "colSpan": 1,
                    "data": {
                      "type": "button",
                      "title": "display button1 name",
                      "data": {
                        "type": "basic",
                        "action": {
                          "type": "link",
                          "data": {
                            "url": "https://ncloud.com"
                          }
                        }
                      }
                    }
                  }
                ],
                [
                  {
                    "rowSpan": 1,
                    "colSpan": 1,
                    "data": {
                      "type": "button",
                      "title": "display button2 name",
                      "data": {
                        "type": "basic",
                        "action": {
                          "type": "link",
                          "data": {
                            "url": "https://fin-ncloud.com"
                          }
                        }
                      }
                    }
                  }
                ]
              ]
            },
            "information": [
              {
                "key": "carousel",
                "value": "1"
              },
              {
                "key": "chatType",
                "value": "IMAGECARD"
              },
              {
                "key": "imageOnly",
                "value": "false"
              },
              {
                "key": "chatType",
                "value": "IMAGECARD"
              },
              {
                "key": "score",
                "value": "1.0"
              },
              {
                "key": "scenarioName",
                "value": "Conversation Name"
              },
              {
                "key": "matchingType",
                "value": "exactMatch"
              },
              {
                "key": "domainCode",
                "value": "Domain Code"
              }
            ],
            "context": []
          }
        ]
      }
    }
  ],
  "scenario": {
    "name": "Conversation Name",
    "chatUtteranceSetId": 4929386, // Conversation ID
    "intent": []
  },
  "entities": [],
  "keywords": [],
  "conversation": {
    "scenarioName": "Conversation Name",
    "chatUtteranceSetId": 4929386, // Conversation ID
    "types": []
  },
  "normalizer": "null",
  "event": "send"
}
```

### 멀티링크 답변

```
{
  "version": "v2",
  "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d",
  "timestamp": 1664171090887,
  "bubbles": [
    {
      "type": "template",
      "data": {
        "cover": {
          "type": "text",
          "data": {
            "description": "Chatbot Answer"
          }
        },
        "contentTable": [
          [
            {
              "rowSpan": 1,
              "colSpan": 1,
              "data": {
                "type": "button",
                "title": "Button Name",
                "data": {
                  "type": "basic",
                  "action": {
                    "type": "link",
                    "data": {
                      "url": "https://ncloud.com"
                    }
                  }
                }
              }
            }
          ]
        ]
      },
      "information": [
        {
          "key": "chatType",
          "value": "MULTILINKS"
        },
        {
          "key": "chatType",
          "value": "MULTILINKS"
        },
        {
          "key": "score",
          "value": "1.0"
        },
        {
          "key": "scenarioName",
          "value": "Conversation Name"
        },
        {
          "key": "endOfBubble",
          "value": "endOfBubble"
        },
        {
          "key": "matchingType",
          "value": "exactMatch"
        },
        {
          "key": "domainCode",
          "value": "Domain Code"
        }
      ],
      "context": []
    }
  ],
  "scenario": {
    "name": "Conversation Name",
    "chatUtteranceSetId": 4929384, // Conversation ID
    "intent": []
  },
  "entities": [],
  "keywords": [],
  "conversation": {
    "scenarioName": "Conversation Name",
    "chatUtteranceSetId": 4929384, // Conversation ID
    "types": []
  },
  "normalizer": "null",
  "event": "send"
}
```

### 폼 V1 (객관식) 답변

```
{
  "version": "v2",
  "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d",
  "timestamp": 1664171277095,
  "bubbles": [
    {
      "type": "template",
      "data": {
        "cover": {
          "type": "text",
          "data": {
            "description": "Chatbot Answer"
          }
        },
        "contentTable": [
          [
            {
              "rowSpan": 1,
              "colSpan": 1,
              "data": {
                "type": "button",
                "title": "Button Name", // Use this value if you want the button name to be displayed.
                "data": {
                  "type": "basic",
                  "action": {
                    "type": "postback",
                    "data": {
                      "postback": "Button Name",
                      "postbackFull": "_T_Button Name" // Use this value if you want a button action. 
                    }
                  }
                }
              }
            }
          ]
        ]
      },
      "information": [
        {
          "key": "imageOnly",
          "value": "false"
        },
        {
          "key": "chatType",
          "value": "SINGLEFORM"
        },
        {
          "key": "chatType",
          "value": "SINGLEFORM"
        },
        {
          "key": "score",
          "value": "1.0"
        },
        {
          "key": "scenarioName",
          "value": "Conversation Name"
        },
        {
          "key": "endOfBubble",
          "value": "endOfBubble"
        },
        {
          "key": "matchingType",
          "value": "exactMatch"
        },
        {
          "key": "domainCode",
          "value": "Domain Code"
        },
        {
          "key": "formStart",
          "value": "true"
        },
        {
          "key": "serviceLinkedToForm",
          "value": ""
        }
      ],
      "context": []
    }
  ],
  "scenario": {
    "name": "Conversation Name",
    "chatUtteranceSetId": 4929388, // Conversation ID
    "intent": []
  },
  "entities": [],
  "keywords": [],
  "conversation": {
    "scenarioName": "Conversation Name",
    "chatUtteranceSetId": 4929388, // Conversation ID
    "types": []
  },
  "normalizer": "null",
  "event": "send"
}
```

### 폼 V2 (객관식) 답변

```
{
  "version": "v2",
  "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d",
  "timestamp": 1664171884718,
  "bubbles": [
    {
      "type": "template",
      "data": {
        "cover": {
          "type": "text",
          "data": {
            "description": "Chatbot Answer"
          }
        },
        "contentTable": [
          [
            {
              "rowSpan": 1,
              "colSpan": 1,
              "data": {
                "type": "button",
                "title": "Button Name",
                "data": {
                  "type": "basic",
                  "action": {
                    "type": "postback",
                    "data": {
                      "postback": "UnexpiredForm\u241e47952\u241e0",
                      "displayText": "Button Name", // Use this value if you want the button name to be displayed.
                      "postbackFull": "_T_UnexpiredForm\u241e47952\u241e0" // Use this value if you want a button action.
                    }
                  }
                }
              }
            }
          ]
        ]
      },
      "information": [
        {
          "key": "imageOnly",
          "value": "false"
        },
        {
          "key": "chatType",
          "value": "SINGLEFORM"
        },
        {
          "key": "chatType",
          "value": "SINGLEFORM"
        },
        {
          "key": "score",
          "value": "1.0"
        },
        {
          "key": "scenarioName",
          "value": "Conversation Name"
        },
        {
          "key": "endOfBubble",
          "value": "endOfBubble"
        },
        {
          "key": "matchingType",
          "value": "exactMatch"
        },
        {
          "key": "domainCode",
          "value": "Domain Code"
        },
        {
          "key": "formStart",
          "value": "true"
        }
      ],
      "context": []
    }
  ],
  "scenario": {
    "name": "Conversation Name",
    "chatUtteranceSetId": 4929389, // Conversation ID
    "intent": []
  },
  "entities": [],
  "keywords": [],
  "conversation": {
    "scenarioName": "Conversation Name",
    "chatUtteranceSetId": 4929389, // Conversation ID
    "types": []
  },
  "normalizer": "null",
  "event": "send"
}
```

### 폼 V1 (Quick reply) 답변

 ``` { "version": "v2", "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d", "timestamp": 1664172269192, "bubbles": [ { "type": "text", "data": { "description": "Chatbot Answer" }, "information": [ { "key": "imageOnly", "value": "false" }, { "key": "chatType", "value": "SINGLEFORM" }, { "key": "chatType", "value": "SINGLEFORM" }, { "key": "score", "value": "1.0" }, { "key": "scenarioName", "value": "Conversation Name" }, { "key": "endOfBubble", "value": "endOfBubble" }, { "key": "matchingType", "value": "exactMatch" }, { "key": "domainCode", "value": "Domain Code" }, { "key": "formStart", "value": "true" }, { "key": "serviceLinkedToForm", "value": "" } ], "context": [] } ], "scenario": { "name": "Conversation Name", "chatUtteranceSetId": 4929390, // Conversation ID "intent": [] }, "entities": [], "quickButtons": [ { "type": "button", "title": "Button Name", "data": { "type": "basic", "action": { "type": "postback", "data": { "postback": "Button Name", "postbackFull": "_T_Button Name" // Use this value if you want a button action. } } } } ], "keywords": [], "conversation": { "scenarioName": "Conversation Name", "chatUtteranceSetId": 4929390, // Conversation ID "types": [] }, "normalizer": "null", "event": "send" } ``` 

### 폼 V2 (Quick reply) 답변

 ``` { "version": "v2", "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d", "timestamp": 1664172948306, "bubbles": [ { "type": "text", "data": { "description": "Chatbot Answer" }, "information": [ { "key": "imageOnly", "value": "false" }, { "key": "chatType", "value": "SINGLEFORM" }, { "key": "chatType", "value": "SINGLEFORM" }, { "key": "score", "value": "1.0" }, { "key": "scenarioName", "value": "Conversation Name" }, { "key": "endOfBubble", "value": "endOfBubble" }, { "key": "matchingType", "value": "exactMatch" }, { "key": "domainCode", "value": "Domain Code" }, { "key": "formStart", "value": "true" } ], "context": [] } ], "scenario": { "name": "Conversation Name", "chatUtteranceSetId": 4929393, // Conversation ID "intent": [] }, "entities": [], "quickButtons": [ { "type": "button", "title": "Button Name", "data": { "type": "basic", "action": { "type": "postback", "data": { "postback": "UnexpiredForm\u241e47954\u241e0", "displayText": "Button Name", // Use this value if you want the button name to be displayed. "postbackFull": "_T_UnexpiredForm\u241e47954\u241e0" // Use this value if you want a button action. } } } } ], "keywords": [], "conversation": { "scenarioName": "Conversation Name", "chatUtteranceSetId": 4929393, // Conversation ID "types": [] }, "normalizer": "null", "event": "send" } ``` 

### 폼 주관식 답변

 ``` { "version": "v2", "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d", "timestamp": 1665038738758, "bubbles": [ { "type": "text", "data": { "description": "Chatbot Answer" }, "information": [ { "key": "chatType", "value": "TEXT" }, { "key": "chatType", "value": "TEXT" }, { "key": "score", "value": "1.0" }, { "key": "scenarioName", "value": "Conversation Name" }, { "key": "endOfBubble", "value": "endOfBubble" }, { "key": "matchingType", "value": "exactMatch" }, { "key": "domainCode", "value": "Domain Code" }, { "key": "formStart", "value": "true" } ], "context": [] } ], "scenario": { "name": "Conversation Name", "chatUtteranceSetId": 4929394, // Conversation ID "intent": [] }, "entities": [], "keywords": [], "conversation": { "scenarioName": "Conversation Name", "chatUtteranceSetId": 4929394, // Conversation ID "types": [] }, "normalizer": "null", "event": "send" } ``` 

### 답변 없음 답변

 ``` { "version": "v2", "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d", "timestamp": 1665972966091, "bubbles": [ { "type": "text", "data": { "description": "" }, "information": [ { "key": "chatType", "value": "NOANSWER" }, { "key": "chatType", "value": "NOANSWER" }, { "key": "score", "value": "1.0" }, { "key": "scenarioName", "value": "Conversation Name" }, { "key": "endOfBubble", "value": "endOfBubble" }, { "key": "matchingType", "value": "exactMatch" }, { "key": "domainCode", "value": "Domain Code" } ], "context": [] } ], "scenario": { "name": "Conversation Name", "chatUtteranceSetId": 4929395, "intent": [] }, "entities": [], "keywords": [], "conversation": { "scenarioName": "Conversation Name", "chatUtteranceSetId": 4929395, "types": [] }, "normalizer": "null", "event": "send" } ``` 

### LINE Flex

```
{
  "version": "v2",
  "userId": "U47b00b58c90f8e47428af8b7bddcda3d",
  "sessionId": "34a59946-5dcb-4b72-9b63-a773c659702e",
  "timestamp": 12345678,
  "bubbles": [
    {
      "type": "flex",
      "title": "this is a flex message",
      "data" : {
        "type": "bubble",
        "hero": {
          "type": "image",
          "url": "https://scdn.line-apps.com/n/channel_devcenter/img/fx/01_1_cafe.png",
          "size": "full",
          "aspectRatio": "20:13",
          "aspectMode": "cover",
        },
        "body": {
          "type": "box",
          "layout": "vertical",
          "contents": [
            {
              "type": "text",
              "text": "Brown Cafe",
              "weight": "bold",
              "size": "xl"
            }
          ]
        },
        "footer": {
          "type": "box",
          "layout": "vertical",
          "spacing": "sm",
          "contents": [
            {
              "type": "button",
              "style": "link",
              "height": "sm",
              "action": {
                "type": "uri",
                "label": "CALL",
                "uri": "https://linecorp.com"
              }
            },
            {
              "type": "spacer",
              "size": "sm"
            }
          ],
          "flex": 0
        }
      }
    }
  ],
  "event": "send"
}
```

### LINE Sticker

```
{
  "type": "line_sticker",
  "data": {
    "packageId": "446",
    "stickerId": "1988"
  },
  "information": [
    {
      "key": "chatType",
      "value": "STICKER"
    },
    {
      "key": "chatType",
      "value": "STICKER"
    },
    {
      "key": "tagInfo",
      "value": "platformExactMatch=line"
    },
    {
      "key": "score",
      "value": "1.0"
    },
    {
      "key": "scenarioName",
      "value": "Conversation Name"
    },
    {
      "key": "endOfBubble",
      "value": "endOfBubble"
    },
    {
      "key": "matchingType",
      "value": "exactMatch"
    },
    {
      "key": "domainCode",
      "value": "Domain Code"
    }
  ],
  "context": [],
  "event": "send"
}
```

### Persistent Menu

```
{
  "version": "v2",
  "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d",
  "timestamp": 1665041597003,
  "bubbles": [],
  "persistentMenu": {
    "type": "template",
    "title": "3by2",
    "data": {
      "contentTable": [
        [
          {
            "rowSpan": 1,
            "colSpan": 1,
            "data": {
              "type": "button",
              "title": "",
              "subTitle": "",
              "data": {
                "type": "imageButton",
                "iconUrl": "https://clovachatbot.ncloud.com/i48103278ci6f6-9f51-4d08-a947-1c8acc992629",
                "action": {
                  "type": "link",
                  "data": {
                    "url": "https://ncloud.com",
                    "mobileUrl": "https://ncloud.com"
                  }
                }
              }
            }
          },
          {
            "rowSpan": 1,
            "colSpan": 1,
            "data": {
              "type": "button",
              "title": "",
              "subTitle": "",
              "data": {
                "type": "imageButton",
                "iconUrl": "https://clovachatbot.ncloud.com/i48103278ci6f6-9f51-4d08-a947-1c8acc992629",
                "action": {
                  "type": "link",
                  "data": {
                    "url": "https://guide.ncloud.com",
                    "mobileUrl": "https://guide.ncloud.com"
                  }
                }
              }
            }
          },
          {
            "rowSpan": 1,
            "colSpan": 1,
            "data": {
              "type": "button",
              "title": "",
              "subTitle": "",
              "data": {
                "type": "imageButton",
                "iconUrl": "https://clovachatbot.ncloud.com/i48103278ci6f6-9f51-4d08-a947-1c8acc992629",
                "action": {
                  "type": "link",
                  "data": {
                    "url": "https://console.ncloud.com",
                    "mobileUrl": "https://console.ncloud.com"
                  }
                }
              }
            }
          }
        ],
        [
          {
            "rowSpan": 1,
            "colSpan": 1,
            "data": {
              "type": "button",
              "title": "",
              "subTitle": "",
              "data": {
                "type": "imageButton",
                "iconUrl": "https://clovachatbot.ncloud.com/i48103278ci6f6-9f51-4d08-a947-1c8acc992629",
                "action": {
                  "type": "utterance",
                  "data": {
                    "utteranceId": 4934527,
                    "text": "\ub77c\uc778\ud50c\ub809\uc2a4", // Use this value if you want the button name to be displayed.
                    "postback": "_U_4934527" // Use this value if you want a button action.
                  }
                }
              }
            }
          },
          {
            "rowSpan": 1,
            "colSpan": 1,
            "data": {
              "type": "button",
              "title": "",
              "subTitle": "",
              "data": {
                "type": "imageButton",
                "iconUrl": "https://clovachatbot.ncloud.com/i48103278ci6f6-9f51-4d08-a947-1c8acc992629",
                "action": {
                  "type": "utterance",
                  "data": {
                    "utteranceId": 4934526,
                    "text": "image name", // Use this value if you want the button name to be displayed.
                    "postback": "_U_4934526" // Use this value if you want a button action.
                  }
                }
              }
            }
          },
          {
            "rowSpan": 1,
            "colSpan": 1,
            "data": {
              "type": "button",
              "title": "",
              "subTitle": "",
              "data": {
                "type": "imageButton",
                "iconUrl": "https://clovachatbot.ncloud.com/i48103278ci6f6-9f51-4d08-a947-1c8acc992629",
                "action": {
                  "type": "utterance",
                  "data": {
                    "utteranceId": 4929395,
                    "text": "image name", // Use this value if you want the button name to be displayed.
                    "postback": "_U_4929395" // Use this value if you want a button action.
                  }
                }
              }
            }
          }
        ]
      ]
    }
  },
  "keywords": [],
  "conversation": {
    "scenarioName": null,
    "chatUtteranceSetId": null,
    "types": []
  },
  "slotNormalizer": {},
  "normalizer": "",
  "event": "send"
}
```

### Welcome Message

```
{
  "version": "v2",
  "userId": "Usss47b00b58c90f8e47428af8b7bddcda3d",
  "timestamp": 1665043071864,
  "bubbles": [
    {
      "type": "text",
      "data": {
        "description": "Chatbot Answer"
      },
      "information": [
        {
          "key": "chatType",
          "value": "TEXT"
        },
        {
          "key": "chatType",
          "value": "TEXT"
        },
        {
          "key": "defaultMsgType",
          "value": "welcomeMsg"
        },
        {
          "key": "welcomeMsgId",
          "value": "6277"
        },
        {
          "key": "endOfBubble",
          "value": "endOfBubble"
        }
      ]
    }
  ],
  "entities": [],
  "persistentMenu": "persistentMenu, optional",
  "keywords": [],
  "conversation": {
    "scenarioName": null,
    "chatUtteranceSetId": null,
    "types": []
  },
  "event": "open"
}
```